Privacy Policy

Effective Date: 20 May 2023

We will look after you.

At charlieturnbull.com, we value your privacy and are committed to protecting your personal information. This privacy policy outlines how we collect, use, disclose, and safeguard your information when you use our website, charlieturnbull.com, and any related services offered by us (collectively referred to as the “Services”). By using our services, you consent to the practices described in this privacy policy.

  1. Information We Collect

1.1 Personal Information: We may collect personal information from you when you interact with our services. This information may include your name, email address, phone number, billing and shipping address, and other contact details. We collect this information when you register an account, make a purchase, participate in surveys or contests, subscribe to our newsletter, or contact us for support.

1.2 Payment Information: To process payments for the courses you purchase, we collect payment information such as credit card details or other payment account information. However, we do not store or directly process payment information. We use third-party payment processors that adhere to strict industry standards to handle these transactions securely.

1.3 Usage Data: We may automatically collect certain information about how you interact with our website and services. This may include your IP address, browser type, operating system, device information, referring URLs, pages visited, and other usage details. We collect this information using cookies, web beacons, and similar tracking technologies.

  1. How We Use Your Information

2.1 Provide and Improve services: We use your information to deliver and personalize our services to you. This includes processing and fulfilling your orders, providing customer support, improving the user experience, and developing new features and courses.

2.2 Communication: We may use your contact information to send you updates about your orders, course information, newsletters, marketing communications, and other relevant announcements. You can opt out of receiving marketing communications at any time by following the instructions in the communication or by contacting us directly.

2.3 Analytics & Research: We may use the collected information for analytical purposes, such as analyzing trends, administering and optimizing the website, tracking user engagement, and conducting market research.

2.4 Legal Compliance: We may use your information to comply with applicable laws, regulations, or legal processes, or to respond to lawful requests or legal claims.

  1. How We Share Your Information

3.1 Service Providers: We may share your information with trusted third-party service providers who assist us in operating our website, conducting business, and delivering our services. These service providers have access to your information only to perform specific tasks on our behalf and are obligated to maintain its confidentiality.

3.2 Business Transfers: In the event of a merger, acquisition, or any form of sale of some or all of our assets, your information may be transferred to the acquiring entity as part of the transaction. We will notify you via email or a prominent notice on our website of any change in ownership or use of your personal information.

3.3 Legal Requirements: We may disclose your information if required to do so by law or in response to valid legal requests, such as subpoenas, court orders, or government regulations.

  1. Data Security

We implement reasonable security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.

  1. Third-Party Links & Services

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these third-party websites. We encourage you to review the privacy policies of these websites before providing any personal information.

  1. Children’s Privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children. If you believe that we have inadvertently collected personal information from a child under 13, please contact us, and we will take steps to delete that information from our systems.

  1. Your Choices & Rights

7.1 Updating Your Information: You may review, update, or correct your personal information by logging into your account or contacting us directly. We will make reasonable efforts to accommodate your request, subject to any legal or contractual restrictions.

7.2 Opting Out: You can opt out of receiving promotional emails by following the unsubscribe instructions in the communication or by contacting us directly. Please note that even if you opt out, we may still send you non-promotional emails related to your purchases or our ongoing business relationship.

  1. Changes To This Privacy Policy

We reserve the right to update or modify this privacy policy at any time. Any changes will be effective when we post the updated privacy policy on our website. We encourage you to review this privacy policy periodically for any changes. Your continued use of our services after the updated privacy policy is posted will constitute your acceptance of the revised terms.

  1. Contact Us

If you have any questions, concerns, or requests regarding this privacy policy or our data practices, please contact us at:

Email: charlie@charlieturnbull.com

Please allow us reasonable time to respond to your inquiries and requests.

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